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Award Spotlight
Marissa Chepely - FRONT OFFICE

During a period of heightened atmospheric instability marked by an active tornado warning, Marissa remained composed and unshaken, demonstrating an exceptional command of emergency preparedness protocols. Her ability to think clearly under pressure enabled her to swiftly initiate the store’s severe weather response procedures, ensuring that all team members and customers were guided to designated safety zones with efficiency and minimal confusion. Marissa’s calm demeanor and decisive leadership not only mitigated potential panic but also reinforced confidence in the store’s crisis management capabilities. Her actions exemplified a rare blend of emotional intelligence, procedural expertise, and steadfast resilience in the face of imminent natural threat.

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